PR Crisis

Clear Trip: Why we fired our PR agency…

  Yesterday, Clear Trip had the unpleasant task of firing their Public Relations agency, Buzz PR. They fired them because BuzzPR were spamming their customers.   Clear Trip posted the following announcement on their blog… At Cleartrip, we do not spam our customers or anyone else, ever. Period. There is no negotiating this. Here’s what happened. At around 4 pm, we came… Read more →

Nokia: We made a boo boo!

So you may or may not have heard about Nokia’s recent scandal? I’ll admit, I hadn’t until my boss brought it up in conversation yesterday.. It’s an interesting one and probably one that many more companies are guilty of but in short, Nokia released a video following a press event on September 5th, which you can watch below. So what’s… Read more →

Ryanair: Why being rude works…

In the latest ploy to garner more media attention, Ryanair chief executive, Michael O’Leary, has called Suzy Mc Leod, who racked up 560,000 likes, for her Facebook posts about excessive charges, an idiot. Mc Leod was charged €300 by the airline for printing six boarding cards. While Ryanair do allow passengers to check in up to 14 days before their flights,… Read more →

7up Free: Minister for the Craic?

7up Free recently launched a competition in search of a ‘Minister for the Craic’. With a trip to Australia for the winner and seven friends up for grabs, competition was fierce. It has since been claimed that eventual winner Stephen Carr may have ‘bought’ votes to win the prize. In order to enter the competition, entrants had to upload a… Read more →

Apple: In Hot Water?

An investigation into working conditions at the Chinese factories that make Apple’s iPhones and iPads has been criticized as a “PR stunt” by campaigners. An audit carried out by the Fair Labour Association (FLA) in response to a public outcry over workplace abuses found “serious and pressing” breaches of Chinese labour laws. Apple threw its weight behind the report and… Read more →

Vodafone: Uh Oh

So this picture went viral yesterday… PR nightmare for Vodafone as they confirm that they have suspended two staff following an abusive image uploaded on a social media site yesterday morning went viral. The image involved shows Vodafone staff discussing a customer at the counter, using vulgar and abusive language to describe her. A Vodafone spokesperson said an investigation is… Read more →

Thomson: Fail to tell passengers their flight was leaving 3 hours early

Travel company Thomson failed to inform passengers of changes made for the London to Goa flight which departed for India without a number of tourists on-board. Thomson have confirmed a number of passengers were not informed of the flight time change and have since apologized to those that missed the flight and promised an investigation into the error. The travel… Read more →

Dulux: Crisis as white paint turns yellow within weeks of new coat…

Paint company Dulux has been forced to pay out thousands of pounds in compensation after disgruntled DIY-ers claimed its ‘brilliant white’  pant faded to yellow. A number of customers complained that the company’s oil-based paint turned a creamy yellow colour a number of weeks after application. The good news is Dulux have held their hands up and admitted the problem,… Read more →

Chanel: Karl Lagerfeld sends Adele designer hand bags as apology for calling her fat…

So we all remember THOSE comments Karl Lagerfeld made about Adele in February of this year. It now seems Lagerfeld realises the power of Adele as in addition to a public apology the designer has also sent Adele a a range of the label’s coveted handbags. According to The Sun, ‘He told his team to send Adele the best the… Read more →

Chanel: Copycats?

Chanel have withdrawn range of accessories that look remarkably similar to those by New York jewellery star, Pamela Love. When the Daily Mail contacted both designers for comment, Love remained silent but amazingly a spokesman for Chanel responded: ‘Out of respect for the concerns raised and for the artistic process generally the House has decided not to offer these bracelets… Read more →